All our staff are trained to harness their knowledge about current legislature and guidelines that protect and ensure that persons in their care are not only respected, but also aided in enhancing their safety, ability and freedom of choice and independence. They are kept up-to-date with relevant policies, procedures, and sectoral changes, etc.
Their skills (in Manual Handling, Health & Safety at Work, Emergency Procedures - Fire, Gas & Electricity, etc; Food Hygiene & Preparation, Control & Restraint - especially for those caring for Service Users with challenging behaviour; as well as the National Institute for Health and Clinical Excellence - NICE Guidelines, etc) are used to sensitively support the service users in their care.
All our staff are expected to be committed to the agency’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way they carry out their duties. We are committed to safeguarding the confidentiality of our service users, their security and well-being.
We demonstrate through personal and professional example a commitment to equality of opportunity for all groups of staff and service users. We challenge all forms of discrimination, racism, sexism and other forms of unjust behaviour.
Upon recruitment, every member of staff is equipped with a Staff Handbook to aid them in carrying out their duties at all times. Our Knowledge, Skills and Desire to cater for the needs of our clientèle forms the habit of service upon which our reputation thrives.
Our strength lies in the synergistic operation of our team. Together, we seek “to maximise independence while meeting dependence with respect, sensitivity and understanding”
Our staff are hand-picked and their experience, references and qualifications thoroughly checked. All healthcare staff are trained in Foundations of Care and have years of experience working in the Health & Social Care sectors
Our experience includes leading commercial entities, health care providers (including private hospitals, hospices and homes, prisons and mental health institutions), the public sector and private individuals. Such clients include:


